HELP CENTER

Frequently asked questions

Quick answers to the most common questions about Inboxtel.

Getting started

What is Inboxtel?+

How do I create an account?+

Do I need to verify my email?+

What countries can I get numbers in?+

How do I top up my wallet?+

Why hasn't my top-up shown up yet?+

Do virtual numbers deduct from my wallet immediately?+

What happens if a purchase fails?+

How do I buy a number?+

How long does it take to receive a code?+

How long do I have the number for?+

Can I cancel a number early?+

What if a code arrives after I cancelled?+

Why did I get 'that tier is sold out'?+

Which server should I pick?+

What is the marketplace?+

How is marketplace different from buying a number?+

What does 'instant delivery' mean?+

Can I get a refund on marketplace products?+

How do I get an API key?+

What can the API do?+

Does the API use my wallet?+

How do I authenticate?+

Is there a rate limit?+

How do I revoke a key?+

I forgot my password. How do I reset it?+

How do I contact support?+

How long until support replies?+

Where can I see my ticket history?+

How do I delete my account?+